FAQ

 Frequently Asked Questions/FAQ:

Beat & Sound provides our customers with the best communication and customer service possible. We will keep our FAQ section updated with the latest information, so keep checking often.

 

  • Shipping Policy:

 

  • Processing Times: Orders are usually processed on a first come first served basis within 3-5 business days.
  • Shipping Rates: Shipping rates are calculated based on location and weight on the item/s you wish to order.
  • Shipping options: At this moment, we offer shipping via USPS and UPS.
  • International Shipping: Unfortunately, we are not offering international shipping at this time. We are continuously working with our team to make this possible.

** Beat & Sound is not responsible for any packages that have been scanned and delivered as such by UPS and USPS **

** Please refer to your local USPS/UPS office for further information on your package.

 

  • Payment Methods:

 

  • We currently accept all major credit cards as well as pay through PayPal.

 

  • Returns and Exchanges:

 

  • Unfortunately, we are unable to process any returns or exchanges at this moment. However, should there be any damage or missing items on your order, we will request an unboxing video upon assistance needed.

*** Replacements will be upon availability of the item in stock.

 

  • General Questions:

 

  • How do I cancel/update my order? You can edit your order from your account or by contacting us to beatandsoundent@gmail.com if order has not been fulfilled.
  • Is your merchandise official? Where is it coming from? All official merchandise is coming from trustful official vendors in South Korea.

** We are always on the lookout to bring the latest K-pop merchandise to our store.

** If your question is not answered here, please email us at beatandsoundent@gmail.com for further assistance.